We will deliver Goods placed online to mainland UK, at our cost, to the address on the written order acknowledgment form issued by us (“Order Confirmation”).

Any dates specified by us for delivery of the Goods are intended to be an estimate and time for delivery will not be made of the essence. If no date for delivery is specified, delivery will be within a reasonable time.

You will provide (if needed) at the delivery address at your cost adequate equipment and manual labour for loading/unloading the Goods.

If we deliver to you less than the quantity of Goods ordered, you must notify us in writing within 48 hours of the date of delivery. You will not be entitled to object to or reject any of the Goods by reason of the shortfall and you will pay for such Goods pro rated.

We may deliver the Goods by separate instalments. Each separate instalment will be invoiced and paid for in accordance with the provisions of the Terms and Conditions.

Deliveries will be made during normal business hours on any weekday on which banks in
England are open for business (“Working Day”).

In the event that you require a delivery on a day and time outside the Working Day we reserve the right to make an additional charge, and will advise you of such additional charge when the order is confirmed. Time will not be of the essence for delivery.

Delivery of the Goods will be deemed to have taken place when they have been delivered to the destination stated on the order (“Delivery Destination”) and a signature on your behalf has been received in respect of the Goods.

If, for any reason, you are unable to accept delivery of the Goods when the Goods are due and ready for delivery then we may, in our absolute discretion, arrange the storage of the Goods and you will be liable to us for the reasonable costs (including insurance) of such storage. This provision is without prejudice to any of our rights in relation to a failure by you to take delivery of the Goods or pay for them in accordance with the Terms and Conditions.

Any liability for our late delivery of the Goods will be limited to replacing the Goods within a reasonable time.

We reserve the right to add an insurance charge to any order to protect any Goods during transit.

The quantity of any consignment of Goods as recorded by us on dispatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.

Damaged and Defected Goods

Upon delivery of the Goods you will promptly examine them. If any of the Goods ordered:

have been damaged in transit (unless you are responsible for transport); or

have been incorrectly shipped (unless this is due to incorrect ordering by you); or

are defective through faulty material or factory workmanship,

You must notify us in writing (email sales@luminouslightingstore.co.uk) within 2 days from the date of delivery of the relevant Goods (You will be deemed to have accepted such Goods if you fail to notify us within such period).

Upon receipt of the Goods, we will (if we consent  to the return of such Goods) issue to you a returns number authorising the return of such Goods. The returns number will be valid for a period of 7 days from the date of issue.  We will not be obliged to accept the return of any such Goods without a returns number having first been obtained by you.

You will return all Goods at your cost, carriage paid and appropriately insured. You will ask us to confirm to you that such costs and charges are reasonable before you return the relevant Goods to us. Please obtain proof of posting or send the item with a tracking number as we cannot accept responsibility for Goods lost in transit.

Any Goods returned by you under this condition 6 must be unused, unmarked and in their original product packaging (and in the case of defective Goods, such Goods must be returned to us without any attempt having been made by you or any other person to rectify, dismantle or alter such Goods).

Provided you have complied with this condition 6 and we have issued to you a returns number, we will, subject to the Terms and Conditions, refund to you all reasonable costs incurred by you in returning such Goods and will either rectify or replace such Goods free of charge.

You agree that our employees and/or agents are authorised by you to enter any premises where
the Goods are installed in order to inspect an installation before any suspected defective Goods are removed from the position where they have been installed.

Product Availability

In the event that you order Goods and we are unable to supply those Goods for whatever reason, then we will be happy to supply a suitable alternative product or refund you with the price paid for the Goods as soon as possible but in any event within 30 days, but we will not be liable to you for any other costs, fees or charges. 

Events Outside Our Control

We will not be liable or responsible to you for any failure to perform or delay in performance of any of our obligations under the Terms and Conditions and/or any order for Goods, or for any damage or defect to goods supplied or delivered in relation to any order for Goods that is caused by a Force Majeure Event.

A “Force Majeure Event” is any act, event, non-happening, omission or accident beyond our reasonable control and includes, without limitation, breakdown in machinery, act of God, governmental action, war or national emergency, act of terrorism, protest, riot, civil commotion, fire, explosion, flood, epidemic, lock-out, strike or other labour dispute (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.